Regulations for the purchase of personalized items:
1. delivery time is up to 14 working days. Items are sewn to your order.
2. Due to the fact that personalized items are sewn especially to the customer's order and are not in our regular sales, it is not possible to return or exchange ordered personalized items.
Placing and paying for a personalized order is binding and such an order can no longer be canceled.
(3) One purchase corresponds to the personalization of one item. In case of purchase of several products and one change, please add a note to the order or a message to firstname.lastname@example.org with information to which product the personalization applies.
Types of personalization available on the site:
PERSONALIZE - ADD ELASTIC WAISTBAND OF SHORTS
Personalize your order and add an elastic waistband to the shorts you ordered! :)
Our eclipse, moon, basic, classy shorts do not have an elastic sewn into the waistband. If you prefer such shorts, this personalization is for you.
Choose this personalization and add it to your cart along with the shorts. We will sew the product with an elastic waistband! :)
PERSONALIZE - ADD INSERTS
Personalization of adding inserts in SECOND SKIN top consists of sewing the top with additional layers of material (places for inserts). This top model is NOT returnable.
Our other models such as GAP, MOON, BASIC, TRIANGLE, and ECLIPSE have insert slots as standard, so when deciding to add inserts, we do not need to sew the top to the customer's special order, and these models can be returned.
PERSONALIZE - CHANGE COLOR
If you like a particular model, but it doesn't come in the color you are interested in, you have nothing to worry about!
You can change the color of the product using "change color" personalization. Personalization involves changing the color of a given model. All available colors are visible in the tab.
Due to the fact that the customer then chooses a model in a color that we do not normally have on sale, the product is sewn to the customer's request.
It is not subject to returns.
PERSONALIZE - DIFFERENT SIZE
In our standard offer we have garments in sizes XS to L. On request, we can sew a given product in size XXS, XL or XXL.
The given item is sewn specifically to the customer's order, therefore it is not subject to returns.
According to Article 38. paragraph 3 of the Law of May 30, 2014 on consumer rights.
"Art. 38. The right of withdrawal from a contract concluded off-premises or at a distance is not granted to the consumer with respect to contracts:
3) in which the subject of performance is a non-refabricated item, produced to the consumer's specifications or serving to meet his individualized needs;"
How to order a personalized product?
1. add, for example, eclipse lilac shorts to your cart and select "personalize - add elastic waistband - yes".
2. we receive your order and have the shorts sewn by our sewing room. You will receive eclipse shorts with an elastic waistband.
Remember that you can also add a note to your order - if you want to specify the exact length or width of the elastic you can do so. If you don't, you will receive such length as well as width as per general size.